Question 1

What areas do you serve?

Accepted Answer

We're mobile across Dubai. Our core communities include Al Furjan, Cherrywoods, Arabian Ranches 1/2/3, Jumeirah, Jumeirah Golf Estates, Emirates Hills, The Meadows, The Springs, The Lakes, The Villa, Palm Jumeirah, JBR, Dubai Marina, Business Bay, Downtown Dubai, Al Barsha, Al Barsha South, Discovery Gardens, Jebel Ali Village, Al Barari, Al Wasl, Town Square, Falcon City, Victory Heights, Mudon, Villanova, Mira, Mira Oasis, Tilal Al Ghaf, Mirdif, Umm Suqeim and more. Outside the core communities? We still come anywhere in Dubai — a 20% out-of-area travel fee applies.

Question 2

What are your operating hours?

Accepted Answer

We operate 7 days a week, from 7AM to 9PM. You can book any time slot within these hours.

Question 3

How long does a typical wash take?

Accepted Answer

A Pressure Wash takes 50-70 minutes and Premium Care 60-80 minutes, depending on your vehicle size and condition.

Question 4

Do I need to be home during the wash?

Accepted Answer

No! Just leave your car accessible and we'll take care of the rest. We'll send you before/after photos when complete.

Question 5

Do you charge extra for areas outside your main communities?

Accepted Answer

We come anywhere in Dubai. For addresses outside our core communities, a 20% out-of-area travel fee is added to the service price — you'll always see it before you confirm. Inside the core communities there's no travel fee.

Question 6

Where do I leave my keys if I'm not home?

Accepted Answer

Leave the key with your building security or concierge, in a lockbox, or anywhere we agree in advance. Many villa customers simply leave the car open in the driveway. We send before-and-after photos when we're done, so you can see the result without being there.

Question 7

Can you wash more than one car, or a whole fleet?

Accepted Answer

Yes. For multi-car households we wash the cars back-to-back in the same visit. For company, dealership, building, or rental fleets we run recurring on-site plans with one monthly invoice — see our Fleet service.

Question 8

How do I book a service?

Accepted Answer

Simply visit our booking page, select your service type, pick a date and time slot, enter your location, and confirm. It takes less than 60 seconds!

Question 9

Can I cancel or reschedule my booking?

Accepted Answer

Yes! Reschedule anytime through your dashboard. If you're on a subscription with a fixed weekly slot, just move that visit to another day. We appreciate 24 hours' notice where possible so we can free up the slot for someone else, but there are no cancellation or rescheduling fees.

Question 10

How far in advance can I book?

Accepted Answer

You can book up to 2 weeks in advance. We recommend booking a few days ahead for your preferred time slot.

Question 11

What if a time slot is fully booked?

Accepted Answer

If your preferred slot is unavailable, you can choose another time or join our waitlist. We'll notify you if a spot opens up.

Question 12

What payment methods do you accept?

Accepted Answer

Card, Apple Pay, and Google Pay through the booking flow, or you can choose Pay on Arrival. Subscriptions are billed automatically each month. We don't take cash with the wash team — it keeps everything clean and traceable.

Question 13

How do subscriptions work?

Accepted Answer

Choose a plan — Pressure Wash (exterior only) or Premium Care (full interior and exterior) — each available Weekly or Twice-Weekly, plus an Unlimited Premium Care option. Your car is washed on the same fixed day each week by our van team; you pick the slot once at sign-up and can change it anytime.

Question 14

Can I change my subscription package?

Accepted Answer

Yes! Upgrade or downgrade anytime from your dashboard. Changes take effect on your next billing cycle.

Question 15

Can I cancel my subscription?

Accepted Answer

Absolutely. Cancel anytime with no penalties or fees. Just go to your dashboard settings to cancel.

Question 16

Do I get the same wash team every time?

Accepted Answer

Our trained crew may rotate, but every team member follows the same detailed multi-step process, so the result is consistent on every visit. On a subscription, your wash also happens on the same fixed day each week.

Question 17

Do you bring your own water and electricity?

Accepted Answer

Yes! Our team arrives fully equipped with water tanks, professional-grade products, and all necessary tools. We don't need anything from you.

Question 18

Can you wash my car in my building's parking lot?

Accepted Answer

Yes — our van is fully self-contained (its own water and power), so we clean your car right where it's parked. If you're in an apartment or building parking lot anywhere in Dubai, please check with your building security or management first that a service van is allowed in, and arrange any access permit they require.

Question 19

What if it rains on my scheduled day?

Accepted Answer

If rain is expected, we'll notify you and offer to reschedule at no extra charge. Your wash won't be counted against your allocation.

Question 20

Are your staff trained and vetted?

Accepted Answer

Yes, all our staff are professionally trained and background checked. We document vehicle condition before and after every wash.

Question 21

What's included in interior cleaning?

Accepted Answer

Full vacuum of all surfaces, dashboard and console wipe-down, window cleaning inside, door panels cleaned, and a fresh air freshener.

Question 22

I have an EV, what's the process?

Accepted Answer

We're fully EV-friendly! Our waterless and low-pressure wash methods are safe for electric vehicles. Just let us know when booking.

Question 23

Do you offer ceramic coating and paint polishing?

Accepted Answer

Yes. Our Polishing & Ceramic Coating service starts at AED 1,400 (sedan) for a 1-Step polish plus ceramic coating, or AED 1,999 for full multi-step paint correction with ceramic. We collect the car, do the work in our covered curing bay, and deliver it back — free pick-up and drop-off within Dubai. The coating lasts 1-2 years.

Question 24

What's the difference between detailing, polishing, and ceramic coating?

Accepted Answer

Detailing deep-cleans and protects what's already there (wash, interior, sealant). Polishing machine-corrects the paint to remove swirls and restore gloss. Ceramic coating then locks that finish in for 1-2 years of protection. Polishing and ceramic are booked together as our Polishing & Ceramic Coating service.

Question 25

What add-ons can I add to a wash or detail?

Accepted Answer

Popular add-ons include Iron Decontamination, Ceramic Refresh, Headlight Restoration, Engine Bay Cleaning, Steam Upgrade, Leather Conditioning, Odour Removal and Fabric Protector. Newer add-ons include Tint Glue Removal (AED 49 per door, AED 29 for a front or rear windscreen) and Water Spot Removal for mineral stains (AED 49 per window).

Question 26

What is Water Spot Removal?

Accepted Answer

Hard water and sprinkler spray leave mineral deposits etched into the paint and glass. Water Spot Removal chemically dissolves and polishes out those mineral stains — AED 49 per window. It's a popular add-on for villa parking exposed to garden sprinklers.

Question 27

Do you remove old tint glue from windows?

Accepted Answer

Yes. After tint is stripped, sticky adhesive is usually left behind. Our Tint Glue Removal clears it for a clean, streak-free window — AED 49 per door, or AED 29 for a front or rear windscreen.

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