Terms of Service

By accessing or using the Washii mobile car wash service ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you may not use our Service. You must be at least 18 years of age to use Washii.

These terms are governed by the laws of the United Arab Emirates. Pure Flow Parking Car Washing LLC operates from Al Furjan & Cherrywoods, Dubai, UAE.

Washii provides premium mobile car wash services in the Al Furjan community (West, East, South, and Masakin) and Cherrywoods, Dubai, UAE. Services include:

• Exterior and interior car washing
• Monthly subscription wash plans
• On-demand single wash services
• Additional add-on services (tyre shine, ceramic coating, etc.)

All services are performed at your specified location within our service area. We reserve the right to expand or modify our service area at any time.

• You must provide accurate and complete information
• You are responsible for maintaining the security of your account
• One account per person
• We may suspend or terminate accounts that violate these terms or provide false information

Bookings are made through our website and are subject to availability. We will make reasonable efforts to honour scheduled appointments but may reschedule due to:

• Adverse weather conditions
• Staff availability
• Vehicle accessibility issues
• Other unforeseen circumstances

You must ensure your vehicle is accessible at the scheduled time. If our team cannot access your vehicle, it may be marked as a "no-show."

• All prices are displayed in UAE Dirhams (AED)
• Prices displayed at the time of booking are binding
• Subscription prices are fixed for the billing cycle
• Payment accepted via credit/debit card (processed securely by Stripe) or cash on arrival for on-demand services
• We may change prices with 30 days' notice for active subscribers

• Subscriptions are billed monthly and auto-renew
• You may cancel anytime — cancellation takes effect at the end of the current billing period
• Unused washes do not roll over to the next month
• First wash free: available to new customers only, one per household
• Pause available for up to 14 days per billing cycle via your dashboard

• Our staff are covered by our third-party liability insurance during service delivery
• We use vehicle-safe, professional-grade products from Koch Chemie, CarPro, Sonax, and Vonixx
• If you're not satisfied, contact us within 24 hours for a complimentary re-wash

We are NOT liable for:

• Pre-existing damage to your vehicle
• Damage caused by defective or aftermarket vehicle parts
• Personal items left inside the vehicle
• Weather-related service interruptions

Our maximum liability is limited to the fee paid for the specific service in question.

• Provide accurate vehicle and location information
• Ensure your vehicle is accessible at the scheduled time
• Remove valuable items from your vehicle before service
• Inform us of any existing damage or sensitive areas on your vehicle
• Provide any required community access passes where applicable

All content on our website and platform — including the Washii brand, logo, text, graphics, and software — is the property of Pure Flow Parking Car Washing LLC and protected by applicable intellectual property laws. You may not copy, distribute, or modify our content without written permission.

Photos taken during service may be used for internal quality assurance purposes.

• Misuse of promotional offers or referral programmes
• Providing false or misleading information
• Harassment or abuse of Washii staff
• Unauthorized access to other users' accounts or data
• Any activity that disrupts the operation of our platform

We may suspend or terminate your account at any time for violations of these terms. You may close your account at any time via your account settings or by contacting us at hello@washii.com.

These Terms are governed by the laws of the United Arab Emirates. The courts of Dubai shall have exclusive jurisdiction over any disputes. We encourage resolving disputes informally first by contacting us at hello@washii.com.

We may update these Terms from time to time. Material changes will be communicated at least 30 days in advance via email or a notice on our platform. Your continued use of Washii after changes take effect constitutes acceptance of the updated terms.