Privacy Policy

Pure Flow Parking Car Washing LLC ("Washii," "we," "us," or "our") operates the Washii mobile car wash platform at washii.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services and website.

By using Washii, you consent to the practices described in this policy. Our services are based in Al Furjan & Cherrywoods, Dubai, United Arab Emirates, and this policy is governed by UAE law.

Personal Information

• Contact Information: Name, email address, phone number
• Vehicle Information: Make, model, color, license plate number, vehicle photos
• Location Data: Service addresses within Al Furjan & Cherrywoods, Dubai
• Payment Information: Processed securely via Stripe — we do not store your card numbers
• Account Information: Login credentials, preferences, subscription details
• Communication Data: Messages via our contact form, WhatsApp, or email

Automatically Collected Information

• Device information (type, operating system, browser)
• IP address and approximate location
• Pages visited and features used on our platform
• Session duration and interaction patterns
• Cookies and similar tracking technologies

• Provide and manage car wash services and bookings
• Process payments and send receipts
• Send booking confirmations, reminders, and service updates via email and WhatsApp
• Assign washers and coordinate service delivery
• Improve our services, platform, and user experience
• Communicate about promotions and offers (only with your consent)
• Prevent fraud and ensure platform security
• Comply with UAE legal requirements

We may share your information with:

• Stripe — for secure payment processing
• Supabase — for database infrastructure and authentication
• Resend — for transactional email delivery
• Our Staff — assigned washers see your name, vehicle, and location to perform the service
• Legal Requirements — when required by UAE law or to protect our rights

• All data encrypted in transit via HTTPS/TLS
• Database-level security with Row Level Security (RLS) policies
• Payment data handled by PCI-compliant Stripe
• Access restricted to authorized personnel on a need-to-know basis
• Regular security assessments and monitoring
• Secure authentication with session management

You have the right to:

• Access — Request a copy of your personal data
• Correction — Request correction of inaccurate data
• Deletion — Request deletion of your account and data
• Portability — Request your data in a portable format
• Opt-out — Unsubscribe from marketing communications at any time

To exercise these rights, contact us at hello@washii.com.

• Session cookies — for authentication and keeping you logged in
• Analytics — to understand how our platform is used and improve the experience
• We do not use third-party advertising cookies

You can disable cookies in your browser settings, but this may affect some platform functionality such as staying logged in.

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will promptly delete it.

Your information may be processed on servers located outside the UAE. We ensure appropriate safeguards are in place to protect your data during any such transfers, in compliance with applicable data protection laws.

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or a prominent notice on our platform. The "Last updated" date at the top reflects the most recent revision. Your continued use of Washii after changes constitutes acceptance of the updated policy.